Privacy Policy
Last updated: September 15, 2025
1. Introduction
PixelOne ('we', 'our', or 'us') is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our e-commerce operating system platform and related services.
This policy applies to all users of our platform, including business owners, employees, customers, and visitors to our website. By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect personal information that you provide directly to us, such as when you create an account, use our services, or contact us for support.
- Name, email address, and phone number
- Business information and company details
- Billing and payment information
- Account credentials and preferences
We automatically collect information about how you use our platform and services.
- Log data and device information
- Usage patterns and feature interactions
- Performance data and error reports
- IP address and location data
We collect data related to your business operations that you input into our platform.
- Product catalogs and inventory data
- Order and transaction information
- Customer data and contact lists
- Analytics and reporting data
3. How We Use Your Information
To provide, maintain, and improve our e-commerce platform and services
To process transactions and manage your account
To communicate with you about our services and updates
To provide customer support and technical assistance
To analyze usage patterns and optimize platform performance
To ensure platform security and prevent fraud
To comply with legal obligations and regulatory requirements
4. Information Sharing
We may share your information with trusted third-party service providers who assist us in operating our platform, such as payment processors, hosting providers, and analytics services.
We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
5. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
Our platform uses encryption for data transmission and storage, and we regularly update our security protocols to address emerging threats.
We limit access to your personal information to authorized employees and service providers who need it to perform their duties.
We conduct regular security audits and assessments to ensure the integrity of our systems and data protection measures.
6. Your Rights
You have the right to access, update, or correct your personal information through your account settings or by contacting us directly.
You may request a copy of your personal information in a structured, machine-readable format for transfer to another service.
You may request deletion of your personal information, subject to our legal obligations to retain certain data.
You may opt out of marketing communications and certain data processing activities, while still maintaining access to essential platform features.
7. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and provide personalized content.
Essential cookies are necessary for the platform to function properly and cannot be disabled. These include authentication, security, and basic functionality cookies.
Analytics cookies help us understand how users interact with our platform, enabling us to improve performance and user experience.
You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.
8. Third-Party Services
We integrate with payment processors like Stripe and PayPal to securely process transactions. These services have their own privacy policies.
We use Google Analytics and similar services to analyze platform usage and improve our services.
We use email and messaging services to communicate with users and provide support.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.
We will notify you of any material changes by posting the updated policy on our website and updating the 'Last Updated' date.
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: umair@pixelone.app
Address: PixelOne Technologies Pvt Ltd, Lahore, Pakistan